GOVAN Product Selection Worksheet
Knowledge voice assistants & smart guides
2026-11 / v126

Connect documents, product materials and business knowledge to maintainable retrieval and voice-Q&A services.

Applications
- Business knowledge Q&A and operating guidance
- Smart guides for exhibits, showrooms and equipment
- Product guidance, service questions and content updates

Selection inputs
1. Knowledge: document formats, access, versions, terminology and content owners.
Your input: 

2. Q&A scope: common questions, answer boundaries, retrieval and human handoff.
Your input: 

3. Voice experience: terminal, language, voice, connectivity and response targets.
Your input: 

4. Maintenance: content publishing, permissions, evaluation sets and logs.
Your input: 

Development and handover scope
- Knowledge preparation, retrieval configuration and Q&A flows
- Voice-terminal or web-assistant integration
- Content updates, Q&A evaluation and administration guide

Configuration, interfaces, performance targets and deliverables follow the project agreement and validation.
Alex_8113@163.com